Policies & Compliance

Safeguarding & Duty of Care

Phendit Disability & Home Care is committed to upholding a zero-tolerance approach to abuse, neglect, and discrimination.

• We ensure participant dignity and respect at all times.
• We follow the NDIS Code of Conduct.
• We report incidents immediately to the NDIS Commission.

Privacy Policy

We collect and store personal information only to deliver safe and effective services. We comply with Australian Privacy Principles.

• We protect your information securely.
• We do not share without consent (unless required by law).
• You may request access to your information at any time.

Feedback & Complaints

We welcome feedback. You can make a complaint verbally, in writing, or via a representative. All complaints are taken seriously, handled confidentially, and resolved promptly.